IT Helpdesk Services
Our Helpdesk Support Services provide an efficient and cost effective way to provide highly responsive support to your end users and customers.
THK Solutions offers enterprise clients the ability to outsource a critical business function in an efficient and cost effective manner. We’ve found that the vast majority of our customer’s technical problems can be resolved over the phone or via a remote session. Over the years we have continually refined our processes, as well as our proprietary help desk management application, Gravidesk.
What We Offer
Why Outsourcing your Organizations IT Helpdesk Makes Good Business Sense?
Managed services are magic. Through remote control tools and automation, solution providers can change the customer tech support relationship from one-to-one equation to a one-to-many and many to many solution. This multiplying effect is what gives managed services companies high and sustained profitability and enables them to do more with less.
Unfortunately not everything can be automated or remotely remediated. Some tasks require human intervention and support – and that requires a help desk, also increasingly called service desk. Help desks, customer support services and call centers are staples of the services industry. Vendors, distributors and solution providers have the service desk in place to resolve customer problems of any size and are a key part of maintaining high customer and end user satisfaction. Help desks are essential components to a services business because they give customers another way of notifying providers of problems, remediating issues and providing end-user assistance. To meet that increasing demand for human interaction, many solution providers are turning to outsourced service desk partners. Here’s why: