Outsource with Confidence

IT Service Management

Few organisations have as much experience as us in the design, delivery and running of right-sized service management solutions that deliver more value, however you measure that value.

Our Service Management offering can help organizations of all sizes:

  • Focus on core activities, improving performance and driving strategic change
  • Provide IT users with a first class experience and improve productivity
  • Get a fresh understanding of your company
  • Improve business and IT efficiencies
  • Control and reduce Total Cost of
    Ownership (TCO)
  • Benefit from smart procurement

Organisations use our country-wide resources, technical expertise, tried-
and-tested infrastructure and expert personnel to fill gaps in their own you: service provision, reduce costs, harness innovation and actively improve the availability, quality and effectiveness of their mission critical and supporting IT services.

Our skills, experience and can-do attitude cover virtually all planning, infrastructure and managed IT requirements: from outsourcing feasibility through hosting and the Cloud to break/fix, managed desktop, remote monitoring and more. Our managed services are aligned with industry best practices including, ITIL, ITSM and and ISO2000 to ensure a focus on Service delivery excellence.

outsourcing

What We Offer

When it makes sense to outsource technology provision, in line with your operating model, finances and user requirements, our service management framework covers virtually all requirements.

We can help you understand your current set-up, requirements and service management options open to you. Activities can include outsourcing feasibility, business case justification, “multisource or insource?” guidance, strategic consulting, infrastructure audit and assessment, and Business Continuity consulting.
Huge opportunities exist for you to improve IT services while reducing costs. Our services include infrastructure optimisation, hosting, Cloud, virtualisation, virtualised desktop infrastructure (VDI), managed IT lifecycle, desktop lifecycle and more.
We deliver measurable ongoing benefits through managed IT services, cost per seat desktop, network management and monitoring, break/fix maintenance, IT Service Desk, software support, Business Continuity Management (BCM), IT procurement and product supply.

What can Outsourced Service Management do for you?

We offer a wide range of service management capabilities: from fully managed multisourced packages to standalone services that cover key areas outside in-house skills sets and core competencies.

Our goal throughout is to help you control and reduce total cost of ownership, actively improve IT services, increase productivity and reduce downtime at the same or lower predictable cost – helping you improve IT and business performance.

Creating the right Plan is key. For example, outsourcing feasibility by our business and IT experts will help you to determine if outsourcing is the right way, or would you benefit more from multisourcing or insourcing? We can help you weigh the facts and make more informed decisions.

When it comes to specifics, we are also the Infrastructure experts, covering everything from infrastructure optimisation activity with measurable outcomes through hosting, Cloud and virtualisation to fully managed approaches that protect and optimise your IT assets throughout their lifecycle. We can, if required, host and support your entire IT estate in a secure data centre.

We are also experts in how to Manage your requirements in smarter lower cost ways: from highly responsive and even pre-emptive break/ fix, network support and IT Service Desks through managed cost per seat desktop to disaster recovery and business continuity. We can also use our industry know-how and buying muscle to procure IT and supply products in smarter ways.

Our Areas of Expertise

  • Managed IT Services Outsourcing
  • Network Management & Monitoring
  • Break / Fix Maintenance
  • IT Service Desk Support
  • IT Continuity
  • Business Continuity Management
  • IT Procurement & Supply

Select IT Service Management Clients

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